indopool4d Casino & Sportsbook Data Care
This page describes what we collect when you use indopool4d and how we keep that data protected. We operate our platform across supported jurisdictions in Indonesia, and we handle your personal information according to local data-protection standards and our own commitments to transparency.
We at indopool4d collect only the information necessary to verify your account, process your deposits and withdrawals, and deliver our sportsbook, live-dealer, and slot services. We do not sell your data to third parties, and we do not use it for marketing outside the scope of your account activity on our platform.
Our policy applies to all users accessing indopool4d through web browsers, mobile apps, or progressive web app (PWA) installations. If you have questions about how we handle your information, our support team is available in English during standard business hours.
What we collect on indopool4d
We collect your email address, phone number, and full name when you register an account. We also collect your date of birth to verify that you meet our eligibility requirements. During account verification, we ask for a copy of your national identity card or passport — this is a standard KYC (Know Your Customer) step that we undertake to comply with local regulations and to prevent fraud.
When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction details: the amount, the payment method, the timestamp, and the status. We do not store your full payment credentials; our payment processors handle that encryption separately.
We collect your betting and gaming activity — which markets you view on our sportsbook (football, badminton, MotoGP), which live-dealer tables you join (blackjack, roulette, baccarat, Dragon Tiger), and which slot tournaments you enter (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). We also log your esports market activity (Mobile Legends, Free Fire, PUBG Mobile). This data helps us understand how you use indopool4d and allows us to troubleshoot technical issues.
We collect your IP address, browser type, device model, and operating system. We use cookies and similar tracking technologies to remember your login session and to measure how our platform performs. We do not use this data to profile you for advertising outside indopool4d.
Your data stays with us and our processors
We do not sell or rent your personal information. Third-party payment processors and our hosting provider may access your data only to the extent necessary to deliver the service.
How we use your information
We use your email and phone number to send you account notifications — login alerts, deposit confirmations, withdrawal status updates, and tournament schedule reminders. We may also contact you if we detect unusual activity on your account or if we need to verify additional information during the KYC process.
Your identity documents (national ID or passport) are used only for verification. We store them securely and do not share them with external parties unless required by law. Once your account is verified, we retain these documents for our records but do not use them for any other purpose.
Your transaction history helps us process withdrawals, reconcile your account balance, and investigate disputes. If you report a missing deposit or a delayed withdrawal, we use this data to trace the transaction and resolve the issue. Our support team typically responds within standard business hours.
We analyze aggregate, anonymized activity data to improve indopool4d — for example, we may review which slot games are most popular during Idul Fitri or Idul Adha, or which football markets see the highest volume during Liga 1 or Piala AFF seasons. This analysis does not identify you personally.
Your rights and our commitments
You have the right to request a copy of the personal data we hold about you. You may also ask us to correct inaccurate information or to delete your account and associated data, subject to legal retention requirements. To exercise these rights, contact our support team in English during business hours.
We undertake to keep your data secure using industry-standard encryption and access controls. Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of server location. We do not retain your data longer than necessary — typically, we keep account records for the duration of your membership plus a retention period for regulatory compliance.
Our services are available only where local law permits. If your jurisdiction prohibits online gaming or sportsbook access, we do not offer indopool4d to you. You are responsible for verifying that your use of our platform complies with your own jurisdiction's law.
Cookies and tracking
We use cookies to maintain your login session and to remember your preferences on indopool4d. These are essential cookies — without them, you would need to log in every time you refresh the page. We also use analytics cookies to measure traffic and performance, but these do not identify you personally.
You can disable non-essential cookies in your browser settings, but doing so may affect your experience on indopool4d. We do not use cookies to track you across other websites.
Contact and support
If you have questions about this privacy policy or about how we handle your data, please reach out to our support team. We are available in English during standard business hours. You can also contact us if you wish to exercise your rights to access, correct, or delete your personal information.
Our commitment is to operate indopool4d transparently and to respect your privacy. We do not make promises we cannot keep, and we do not use your data in ways we have not disclosed. If our practices change, we will update this policy and notify you of any material changes.